We are sorry to hear that your item did not work out.
If you have any questions regarding an items return or exchange that are not addressed on this page, please email firstname.lastname@example.org
As long as the purchased items are not worn, washed, or altered, your items can be returned for a full refund or exchange within 30 days of receiving your order.
You as the customer will be responsible for all return shipping costs. If you decide you want an exchange, Jean Shop will cover the cost of the new product shipping to you.
There is only one exception to this which is any product that specifies that it is a "Sample Sale" item. These are FINAL SALE.